We are at monishopee.com, our purpose is to make sure our customers are should be fully satisfied. But in case any reason our customers wish to cancel the order, we shall there to help them.
Can customers cancel their order?
Customer can cancel an order online before the product(s) has been shipped. In case, even a single product of the order has been shipped, customer shall not be able to cancel the order.
In case if you wish to cancel order please email us at email@example.com to request a cancellation. You can also cancel your order from your orders section.
Also we reserves the right to cancel any order without to intimate you at any point of time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Refund for the cancelled product:
In case of any prepaid orders, amount shall be returned to the bank account/ credit/debit card from where the payment was made. For Cash on Delivery (COD) orders customers shall be required to provide the bank details in which they require to receive the refund.
How much time it takes to receive a refund for a cancelled order or returned products?
monishopee.com shall process your refund within 5 business days in case of cancellation of an any order. In case of returns, we shall refund the amount after the product has been received by our warehouse and after completion of quality check. Also please note that, this entire procedure takes 2 weeks after the return has been picked up.